Privacy Policy

Overview – the key information you should be aware of

1. Who we are: This website is operated by Woohoo Furniture Ltd. (a company registered in Scotland, England, Wales and Northern Ireland (company number SC690741), whose registered office is at  124 Eucal Business Centre, Craigshill Rd, Livingston EH54 5DT.
2. Policy Values and Purpose: We value your privacy and want to be accountable and fair to you as well as transparent with you in the way that we collect and use your personal information. We also want you to know your rights in relation to your information which are set out in this policy.

In line with these values, this privacy policy tells you what to expect when we collect and use personal information about you. We have tried to make it easy for you to navigate so you can find the information that is most relevant to you and our relationship with you.

We are always looking to improve the information we provide to our customers and contacts so if you have any feedback on this privacy policy, please let us know using our contact details in section 12.

1. Who this policy applies to: This policy applies to:
2. Visitors to our website (who start an order but do not complete the checkout process);
3. Customers;
4. People who we send marketing communications to;
5. People who contact us with enquiries; and

Depending on our relationship, we will collect and use your information in different ways. Please click on the links above to find out the information that we collect about you and how we use this information.

1. What this policy contains: This privacy policy describes the following important topics relating to your information (you can click on the links to find out more):
2. How we obtain your personal information;
3. Collection and use of personal information;
4. Our legal basis for using your personal information;
5. How and why we share your personal information;
6. How long we store your personal information;
7. Your rights;
8. Marketing;
9. Where we may transfer your personal information;
10. Risks and security;
11. Links to other websites;
12. Changes to this policy; and
13. Questions and complaints.
14. Your rights to object: You have various rights in respect of our use of your personal information as set out in section 6. Two of the fundamental rights to be aware of are that you may:
15. ask us to stop using your personal information for direct-marketing purposes. If you exercise this right, we will stop using your personal information for this purpose.
16. ask us to consider any valid objections which you have to our use of your personal information where we process your personal information on the basis of our, or another person's, legitimate interest. You can find out more information in section 6 of the policy.
17. Confirmation: Please read this privacy policy carefully to understand how we handle your personal information. By engaging with us in the ways set out in this privacy policy, you confirm that you have read and understood the entirety of this privacy policy, as it applies to you.

The Detail

1. How we obtain your personal information

1.1. You may provide us with your personal information voluntarily. However, we may also receive information about you from third parties such as our suppliers and public websites, which we refer to as "third party sources" or "suppliers" throughout this policy.

1.2. You may give us personal data about yourself by using the online forms provided on our website, completing order forms, or by contacting us by phone, e-mail or other means. This also includes, for example, when you enter a competition or promotion on our website and when you report a problem with our website. If you contact us, we may keep a record of that correspondence. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to such surveys.

2. Collection and use of Personal Information

Please go to the section or sections below that best describes our relationship with you to find out the information that we collect about you and how we use this information. We refer to this as "personal information" throughout this policy.

2.1. Visitors to our website

We, or third parties on our behalf, may collect and use the following information about you when you visit our website, including when you commence an order, but do not complete the checkout process:

Visitors to our website

Personal Information Collected

(i) your name;

(ii) your postal address;

(iii) your email address;

(iv) your telephone number;

(v) information provided when you correspond with us;

(vi) any updates to information provided to us;

(vii) personal information we collect about you or that we obtain from our third party sources;

(viii) the below technical information created and recorded automatically when you visit our website, start an order and subsequently abandon your cart.

Technical Information Collected

(i) Internet protocol (IP) address used to connect your computer to the internet address;

(ii) the website address and country from which you access information;

(iii) the files requested;

(iv) browser type and version;

(v) browser plug-in types and versions; operating system; and platform; and

(vi) Information about your visit and your behaviour on our website (for example, the pages that you click on). This may include the website you visit before and after visiting our website (including date and time), time and length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, traffic data, location data, weblogs and other communication data and information provided when requesting further service or downloads.

How we use your Information (Personal and Technical)

(i) to allow you to access and use our website; 

(ii) to receive enquiries from you through the website about our goods and services;

(iii) to assist you in completing an order through the website;

(iv) for improvement and maintenance of our website and to provide technical support for our website;

(v) to ensure the security of our website;

(vi) to recognise you when you return to our website, to store information about your preferences, and to allow us to customise the website according to your individual interests;

(vii) to evaluate your visit to the website and prepare reports or compile statistics to understand the type of people who use our website, how they use our website and to make our website more intuitive. Such details will be anonymised as far as reasonably possible and you will not be identifiable from the information collected; and

(viii) to operate, protect, improve, personalize and optimize our website;

(ix) for advertising purposes: we conduct profiling on your characteristics and preferences based on your interactions with the website, your search and purchase history, your profile information and preferences, and other content you submit to the website. We do this in order to send promotional messages, marketing, customised advertising and other information that we think may be of interest to customers. 

Website Cookies

(i) Our website uses cookies to collect information about you for personalized advertising purposes and in order to offer you a more tailored experience by understanding and remembering your particular browsing preferences.  Information obtained using cookies on our website is collected automatically by us and our third party Advertising Partners. 

(ii) Where we use cookies on our website, you may block these at any time. To do so, you can activate the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our website or to use all the functionality provided through our website.

(iii) For a detailed explanation about what cookies are, as well as information on the cookies we use and the purposes for which we use them, please refer to our cookies policy here: https://www.woohoofurniture.co.uk

Changes to the policy

We may update our privacy policy from time to time. Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by post or email. Please check back frequently to see any updates or changes to our privacy policy.

Questions and Complaints

If you have any queries or complaints about our collection, use or storage of your personal information, or if you wish to exercise any of your rights in relation to your personal information, please contact info@woohoofurniture.co.uk. We will investigate the matter promptly and attempt to resolve any such complaint or dispute regarding the use or disclosure of your personal information.